Does AT&T Throttles Internet Speed on DSL upon nearing the limit?

I had to do a factory reset on my phone recently. As a result, my data usage on my home DSL account has been higher than usual, reloading apps and data onto the phone, and AT&T has apparently throttled my account. According to the Speed Test site maintained by Gibson Research, my upload and download speeds are only about 25% of normal. They are supposed to notify their customers by text message when they are approaching the limit, but they didn’t send me anything. Does anyone know how long they usually throttle speeds before restoring full service?

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TroubleShooting 6 Answers 813 views 0

Answers ( 6 )

    0

    Might not have throttled you from your particular usage. My internet connection is never stable. Sadly most of these places charge you for X upload and X download and as long as you have service, they cannot be held liable for limited speeds. I would contact them directly, maybe there is a technical issue they need to look into. I have a DSL line as a secondary connection to my cable – and I can say that I pay for speeds much higher than delivered, and that’s primarily due to the technology delivering the DSL line to my house. It’s too old. But I still get charged the same as others…

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      All that aside, they sell the service as Speeds “UP TO xyz.” every commercial every wording is speeds up to.. up to means 0-whatever your speeds are. If you read the terms of service it states what they consider an acceptable limit. Most companies that I have ever dealt or worked with (Century Link, TimeWarner, Charter, CableOne, ATT) consider 50% of the package speed to be fine. If you call the retention department and complain they should fix it for you.

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    Probably something wrong with your DSL. Call repair. May want to run a cord right to the junction box and test it first to eliminate inside wiring issues.

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      You can’t possibly have enough apps and data on your phone to trigger a throttling limit on home DSL, unless you’re re-downloading an entire 256GB microSD full of movies or something.

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        Google Drive is capable of consuming all available storage and bandwidth under all circumstances, from what I can tell.

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    I also had found that a folder on my SD card, which was supposed to be mirrored on Google Drive, was mirroring only smaller files. Once I corrected this setting, I uploaded about 6 GB over the weekend before canceling the mirroring and deciding to mirror to my laptop instead. I talked to AT&T customer service, and they confirmed that my account had been throttled for exceeding the usage limits. They said the throttling would end at the start of the next billing cycle, on September 1st.

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    Legally they are not required to notify you. However, throttling on DSL accts is not really normal…

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    You really want us to believe loading one phone caused you to go over your data limit. ????????

      0

      Well, if not, it is quite a coincidence.

    0

    It’s usually until your next billing cycle starts

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